frequently asked questions

You have questions about booking, our facilities, location or more?

Take a look at our FAQs here.

If your question is not answered, contact us best by WhatsApp 0049 171 3526951

Where can I find shopping facilities?2023-07-22T21:32:18+02:00

A large Edeka centre “Löffler” with a drinks market, REWE, ALDI and LIDL can be reached in a few minutes by car in the centre of the village.

Do we get the Sauerland SommerCard with all the great offers?2023-07-22T21:32:18+02:00

Yes, of course, in the period from 01.04. to 01.11. of a year you will receive the Sauerland SommerCard on arrival, which allows you to use free services during your holiday.

You can find more information about the services here:

Ferienwohnung Apartment Bergzeit Winterberg SauerlandSommerCard

Can I use Netflix or similar streaming services?2023-07-22T21:32:17+02:00

Yes, we have a Smart TV. You can watch NETFLIX, AMAZON PRIME or Disney+ with your own login details.

Can the room be completely darkened?2023-07-22T21:32:17+02:00

Yes, we have external blinds

Where can I park?2023-07-23T08:38:17+02:00

Yes, there is own designated parking space to the left of the house.

Dein Winterberg Apartment Parkplatz

Does the Bergzeit flat have a terrace?2023-07-23T08:50:57+02:00

Yes, there is a small terrace with seating

Is WIFI available?2023-07-23T09:09:34+02:00

Yes, there is free WIFI available.

Can we do the final cleaning ourselves?2023-07-25T12:42:51+02:00

We would like to offer all guests the same standard of a well cleaned flat. Therefore, we have hired a professional cleaning service to do the final cleaning of the flats for us. However, should you have any complaints, please do not hesitate to contact us.

Can I store bicycles safely?2023-07-25T12:46:04+02:00

Yes, there are bicycle storage facilities in the underground car park.

We do not assume any liability!

Do I need to bring towels?2023-07-25T12:48:51+02:00

No, 1 shower mat, 1 tea towel and dish sponge as well as per person: 1 shower towel and 1 hand towel is ready for you.

Is there a washing machine and dryer available?2023-07-25T13:13:41+02:00

Yes, washing machine and dryer are available in the communal cellar for a fee.

Waschmaschine und Trockner

You can purchase the coins from us via Paypal.

What time is check-out?2023-07-25T21:00:26+02:00

You must leave the flat by 10:00 a.m. on the day of departure.

After check-out, you return the key directly to the key box.

When is the check-in possible?2023-07-25T21:04:33+02:00

Your flat will be at your disposal from 16:00.

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