Dear guests,
We have furnished the Bergpanorama holiday flat with a lot of hard work, effort and attention to detail.
We want to keep the quality of our offer permanently high and attach great importance to the fact that all guests feel comfortable.
Therefore, we ask you to treat the flat with the same respect as you would your own home.
You will be making a significant contribution to ensuring that we can offer you and other guests a great temporary home for a long time to come.
General
Please do not regard our house rules as an instruction, but as a guideline for a harmonious coexistence. If something is unclear or you miss something, please contact us. This way misunderstandings can be avoided from the beginning. Please make sure that your fellow travellers also know and observe the house rules. As much as sunshine tempts you, the interior furnishings should remain in the house and not be carried or moved to the balcony. In order to avoid damage, we ask you to refrain from moving furnishings. Nothing may be placed or stored in the common rooms. In particular, skis, ski boots, sledges and scooters may not be stored here. Bicycles may not be brought into the house; please use the lock-up facilities in the underground car park or the cellar room.
Damage
Don’t worry: We won’t charge you for every broken glass or broken plate right away. Because we know: Nobody damages things on purpose, but things can get broken in the heat of the moment. We ask you to inform us promptly of any minor mishaps. This gives us the opportunity to quickly replace the damaged items.
Security and duty of care
The flat door should always be closed and locked with a key when you leave the flat. Please also remember to close the windows when leaving the flat to prevent burglary and storm damage. Make sure that burning candles are never left unattended and always out of the reach of small children.
Environmental protection
Sustainability and environmental protection play a major role for us. Therefore, we ask you to use water and electricity sparingly. Make sure to turn off the lights and all electronic devices when you leave the flat. The heating goes up quickly, so please turn it down when you are away.
Kitchen
Since a dirty kitchen does not bring a smile to anyone’s face, please put crockery, pots and cutlery back into the kitchen cupboards only after they have been cleaned and dried. To avoid burn marks, hot pots and other objects should only be placed on the tables or worktop with a trivet. A chopping board as a base prevents unsightly scratches when chopping vegetables, fruit, etc. Unsightly residues and crusts in the oven should be removed.
Bathroom
No hygiene products, waste, food leftovers, harmful liquids, fats or the like should be thrown or poured into the shower, washbasin, kitchen sink or toilet, as this can lead to unpleasant blockages. These items belong in the waste container provided.
Ventilation
The flat must be sufficiently ventilated even during the cold season. By ventilating for as short a time as possible, but sufficiently (approx. 5-10 minutes, several times a day), you can reduce mould growth and make a significant contribution to preventing infection.
Cleaning
Should a mishap occur (stubborn dirt, liquids on the floor or work surfaces, etc.), we ask you to clean it up immediately. We ask you to leave the flat swept clean on departure and to put all used dishes back in the cupboards. Please avoid make-up stains on towels and bed linen, which are difficult to remove, right from the start.
Quiet times
We like our neighbours and they like us. Help us to keep it that way. Please respect the community and keep the quiet hours of 1-3pm and 8-8pm.
Party/overnight guests
We are not suitable as a party or event venue. Persons not shown are not permitted to stay overnight in the accommodation.
Internet/WLAN
The use of the free W-Lan is free of charge, but at your own risk.
Smoking
Smoking is not allowed in the house. However, you can smoke on the balcony. Please dispose of all cigarette butts.
Pets
Pets are not allowed in the house because we rent our accommodation to people with allergies.
Keys
Please never give the keys out of your hand. Please inform us immediately of any lost keys. Please understand that we have to charge replacement costs of 80 €.
Liability
The landlord is not liable for valuables of the guest(s).
Arrival and departure
Please do not check in before 4pm on the day of arrival and leave the flat by 10am on the day of departure. This gives us enough time to ensure that each guest finds clean accommodation to enjoy.
Thank you in advance for being super guests and for appreciating a harmonious coexistence!
We wish you a wonderful stay!
Your hosts Silke and Frank
